Medical Records Privacy & Security Standards | VNI

Messaging program

Privacy Policy:

"All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services."
“Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.”

SMS consent dataPresented prominently and separately for clarity.

Messaging program

Terms and Conditions:

Veterans Nexus Institute, LLC (“VNI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and communication platforms.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name
Address
Telephone number
Email address
Date of birth
Military service history
Branch of service
Service dates
Claim-related information

Medical Information

Medical records
Imaging reports
Laboratory reports
Disability evaluations
Prior nexus opinions
VA records
Private medical records
Other health-related documents voluntarily submitted for review

Technical Information

When visiting our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and analytics information

2. How We Use Information

We use information to:

Evaluate eligibility for VNI services
Conduct medical record reviews
Coordinate independent medical opinions
Communicate regarding submitted cases
Process payments
Improve website functionality
Respond to inquiries
Maintain business records
Comply with legal obligations

3. Medical Opinion Disclaimer

Veterans Nexus Institute provides independent medical record reviews and medical opinion services.

VNI does not provide emergency care, ongoing medical treatment, medical management, or establish a physician-patient relationship through submission of records alone.

Any medical opinion generated by a VNI provider represents the independent professional judgment of that provider based upon the records reviewed.

4. Information Sharing

We do not sell personal information.

We may share information with:

Licensed healthcare professionals engaged in case review
Secure technology vendors supporting our operations
Payment processors
Legal counsel
Regulatory authorities when required by law
Government agencies pursuant to lawful requests

Information is shared only as reasonably necessary to provide services or comply with legal requirements.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect information, no transmission or storage system can be guaranteed to be completely secure.

6. Record Retention

VNI retains records for the period necessary to:

Provide requested services
Meet legal and regulatory obligations
Defend against legal claims
Maintain business records

Records may be securely destroyed when no longer required.

7. Cookies and Analytics

Our website may utilize cookies and similar technologies to:

Improve website performance
Understand visitor behavior
Enhance user experience
Monitor website functionality

Users may disable cookies through browser settings; however, certain website features may not function properly.

8. Third-Party Services

Our website may contain links to third-party websites or services.

VNI is not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of any third-party sites they visit.

9. Children’s Privacy

VNI services are intended for adults.

We do not knowingly collect personal information from individuals under the age of 18 without appropriate parental or legal authorization.

10. Your Rights

Subject to applicable law, individuals may request:

01Access to personal information
02Correction of inaccurate information
03Deletion of information where permitted by law
04Information regarding data practices

Requests may be submitted using the contact information below.

11. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be posted on this website with a revised effective date.

Continued use of VNI services constitutes acceptance of the revised policy.

Additional notice

California Privacy Notice

Residents of California may have additional rights under applicable privacy laws, including the right to know, correct, and request deletion of certain personal information.

VNI does not sell personal information.

Additional notice

HIPAA Notice

VNI maintains privacy and confidentiality practices designed to safeguard sensitive medical information. However, submission of information to VNI does not automatically create a physician-patient relationship or establish VNI as a treating healthcare provider.

Privacy request portal

Submit a Privacy Request

Use this form to begin an access, correction, deletion, or data-practices request. VNI may need additional information to verify identity before completing a request.

Do not include medical records, Social Security numbers, VA claim numbers, or other sensitive documents in this form.

Full name

Email address

Telephone number

State of residence

Request type

Request details 0 / 1500

I certify that I am the individual named above or an authorized representative.

PRIVACY POLICY